Returns

We want to ensure you're happy with your pieces however should you wish to process a return, we're here to help.
 
Please email hello@melanieauld.com to request a return if you are unable to access our return portal or if you have any questions or concerns! 

 

 

Returns/Exchanges

 

Please note all sale items, engraved items and custom pieces such as Made To Order items are a FINAL SALE. We do not accept returns/exchanges on these pieces. This includes product purchased during any sale/promotional season.

 

You may submit your return request via our return portal HERENo returns are accepted without following the proper return request on our return portal.

 

Returns may take up to 3 business days to be processed.

 

Items should be returned unworn and undamaged in its original packaging. All items are subject to inspection upon their return.

 

If in the event you should receive your order and it is damaged or you received the incorrect item, we will provide you with a return shipping label and issue you a replacement or ship out the correct item. 

 

All returns must include the original order summary slip alongside the RMA#*order number* and your first and last name clearly written on the outside of the returned package. No returns are accepted without approval and an RMA# number.

 

Exchanges for online orders can be processed through our return portal depending on selected inventory levels. 

 

Exchanges for both online or in store orders can be processed at our boutiques. 

 

 

Online Returns - Canada

 

Gold Vermeil, Gold Plated and Sterling Silver pieces are eligible for a store credit only within 14 days of delivery.


Solid Gold pieces are eligible for a refund back to its original form(s) of payment within 14 days of delivery.

 

Please process your return through our return portal HERE. Do ensure to add the C in front of your order number. 

 

All returns are subjected to a $9.95 fee for the return shipping label. This amount will be deducted off from your store credit or refund. 

 

Our return portal only offers a return shipping label with Canada Post.


No shipping costs or Order Protection insurance fees are refunded or credited.
 

 

Online Returns - USA

 

Gold Vermeil, Gold Plated and Sterling Silver pieces are eligible for a store credit only within 14 days of delivery.


Solid Gold pieces are eligible for a refund back to its original form(s) of payment within 14 days of delivery.

 

Please process your return through our return portal HERE. Do ensure to add the C in front of your order number. 

 

Upon processing your return through our return portal, a member of our Customer Experience team will reach out to you to provide you with your custom return shipping label.

 

All returns are subjected to a $14 fee deduction for the return shipping label. This amount will be deducted off from your store credit or refund. 

 

At this time, we only offer a US return shipping label with USPS/GlobalPost.


No shipping costs or Order Protection insurance fees are refunded or credited.

 

 

    In-Store Returns

     

    Please note all sale items, engraved items and custom pieces such as Made To Order items are a FINAL SALE. We do not accept returns or exchanges on these pieces. This includes product purchased during any sale/promotional season.

     

    Gold Vermeil, Gold Plated and Sterling Silver pieces are eligible for store credit or exchange only within 14 days of purchase.


    Solid Gold pieces are eligible for a refund back to its original form(s) of payment within 14 days of purchase.

     

    Items should be returned unworn and undamaged in its original packaging. All items are subject to inspection. 

     

     

    Please email hello@melanieauld.com to request a return if you are unable to access our return portal or if you have any questions or concerns!