Returns

We want to ensure you're happy with your pieces however should you wish to process a return, we're here to help!

 

You may submit your return request via our return portal HERE

Online Returns

 

Please note all sale items, and custom pieces such as engraved items and Made To Order items, are a FINAL SALE. We do not accept returns/exchanges on these pieces. This includes product purchased during any sale/promotional season.

 

Gold Vermeil, Gold Plated and Sterling Silver pieces are eligible for a store credit or exchange only within 14 days of delivery.


Solid Gold pieces are eligible for a refund back to its original form(s) of payment or exchange within 14 days of delivery.

 

Exchanges for online orders can be processed through our return portal depending on selected inventory levels. 

 

For regular priced items, you may start the return process via our return portal HERE. Do ensure to add the C in front of your order number. 

No returns are accepted without following the proper return request on our return portal.

 

Canadian returns are subject to a $9.95 fee for the return shipping label via Canada Post. This amount will be deducted from your store credit or refund. 

 

USA returns are subject to a $14 fee for the return shipping label via USPS. This amount will be deducted from your store credit or refund.

 

No shipping costs or shipping protection insurance fees are refunded or credited.

 

Returns can take up to 3 business days to be processed once it arrives back at our warehouse. 

 

Items should be returned unworn and undamaged in its original packaging. All items are subject to inspection upon their return.

 

Upon inspection and processing, you will automatically receive an email notification of your store credit or a refund confirmation email.

 

Please allow up to 5 to 10 business days for your refund to be reflected to your original form of payment. This timeline is dependent on your banking institution.

 

If in the event you should receive your order and it is damaged or you received the incorrect item, we will provide you with a return shipping label and issue you a replacement or ship out the correct item.

 

If you are having troubles accessing our return portal, please reach out to hello@melanieauld.com to request a return or if you have any questions or concerns!

 

 

    In-Store Returns

     

    Please note all sale items, engraved items and custom pieces such as Made To Order items are a FINAL SALE. We do not accept returns or exchanges on these pieces. This includes product purchased during any sale/promotional season.

     

    Gold Vermeil, Gold Plated and Sterling Silver pieces are eligible for store credit or exchange only within 14 days of purchase.


    Solid Gold pieces are eligible for a refund back to its original form(s) of payment or exchange within 14 days of purchase.

     

    Exchanges for both online or in store orders can be processed at our boutiques.

     

    Items should be returned unworn and undamaged in its original packaging. All items are subject to inspection. 

     

     

    Please email hello@melanieauld.com if you are unable to access our return portal or if you have any questions or concerns!