Returns
We want to ensure you're happy with your pieces — should you wish to process a return, we're here to help. Submit your return request via our return portal HERE.
Returns can take up to 3 business days to be processed once they arrive back at our warehouse. Items should be returned unworn and undamaged in their original packaging. All items are subject to inspection upon return.
If you received a damaged or incorrect item, we'll provide a return shipping label and issue a replacement or ship the correct item. Trouble accessing the portal? Email hello@melanieauld.com.
Canadian Online Returns
All pieces from the Collected Collection follow our standard return guidelines for regular-priced jewelry. They are eligible for store credit or exchange only within 14 days of delivery. Refunds are not offered.
Regular-priced Gold Vermeil, Gold Plated, Sterling Silver, Rhodium Plated, Leather Goods, Pearl, Cord, Semi-Precious Stones and Wood pieces are eligible for store credit or exchange only within 14 days of delivery.
Regular-priced Solid Gold pieces are eligible for a refund to the original form(s) of payment, or exchange, within 14 days of delivery.
Canadian returns are subject to a $9.95 CAD return shipping label fee, deducted from your store credit or refund. No shipping costs or MAJ Order Protection are refunded or credited.
Candles, Candle Refill Inserts, Gift Wrap and Ribbon are final sale.
Items marked ‘Final Sale’ cannot be returned or exchanged. Items purchased with a discount code or during a holiday sale may be exchanged or returned for store credit — no refunds or price adjustments. Custom pieces (engraved items, Pietra pieces, Pietra Kits, Made To Order items) and gift cards are FINAL SALE.
US Online Returns
All pieces from the Collected Collection follow our standard return guidelines for regular-priced jewelry. They are eligible for store credit or exchange only within 14 days of delivery. Refunds are not offered.
Regular-priced Gold Vermeil, Gold Plated, Sterling Silver, Rhodium Plated, Leather Goods, Pearl, Cord, Semi-Precious Stones and Wood pieces are eligible for store credit or exchange only within 14 days of delivery.
Regular-priced Solid Gold pieces are eligible for a refund to the original form(s) of payment within 14 days of delivery. A $20 USD handling fee will be deducted from the store credit. No shipping costs or MAJ Order Protection are credited.
Candles, Candle Refill Inserts, Gift Wrap and Ribbon are final sale.
Items marked ‘Final Sale’ cannot be returned or exchanged. Items purchased with a discount code or during a holiday sale may be returned for store credit — no refunds or price adjustments. Custom pieces (engraved items, Pietra pieces, Pietra Kits, Made To Order items) and gift cards are FINAL SALE.
At this time we're unable to assist with exchanges. Please enter your return for store credit HERE and place a new order on our website.
EU & EFTA Online Returns
To initiate a return, please use our return portal HERE or follow the link provided in your order confirmation email.
Items must be returned unworn and undamaged in their original packaging. All items are subject to inspection upon receipt. Once your return has been received and inspected, your refund will be issued to your original payment method.
A prepaid return shipping label will be provided, and the cost will be deducted from your refund.
The following items are not eligible for withdrawal and are considered final sale:
- Engraved and personalized pieces
- Made to Order items
- Gift cards
For any questions, please contact us at hello@melanieauld.com.
Other International Online Returns
Unfortunately, we're unable to process international returns outside the regions listed above at this time. Please contact our customer service team at hello@melanieauld.com for further assistance.
In-Store Returns
Items marked ‘Final Sale’ cannot be returned or exchanged. Other sale items may be exchanged or returned for store credit — no refunds or price adjustments. Custom pieces (engraved items, Pietra pieces, Pietra Kits, Made To Order items) and gift cards are FINAL SALE.
Regular-priced Gold Vermeil, Gold Plated, Sterling Silver, Rhodium Plated, Leather Goods, Pearl, Cord, Semi-Precious Stones and Wood pieces are eligible for store credit or exchange only within 14 days of delivery.
Regular-priced Solid Gold pieces are eligible for a refund to the original form(s) of payment, or exchange, within 14 days of delivery. Solid Gold pieces bought with a discount code or during a sale period are available for exchange or store credit only — no refunds. Solid Gold pieces marked ‘Final Sale’ cannot be exchanged, returned or refunded.
Exchanges for both online and in-store orders can be processed at our boutiques. Items should be returned unworn and undamaged in their original packaging. All items are subject to inspection.
Email hello@melanieauld.com if you're unable to access our return portal or have any questions.