We pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days. Around high volume periods (ie. Holiday Sale, Black Friday) please allow an additional 3 business days for your order to ship.

Please note our processing times, do not include sale periods, engravable orders or custom orders, like Made-To-Order pieces. 

We do not ship on Saturdays, Sundays or Holidays. 

You can find further information on our shipping policies here. 

Please note that items marked ‘Final Sale’ cannot be returned or exchanged.

Enjoy extended holiday returns until January 17, 2027. Exclusions apply to Solid Gold and Made-to-Order pieces. Please see our Holiday Return Policy for full details.

Other items purchased with a discount code or during a holiday sale may be exchanged or returned for store credit. 

To learn more about our return/exchange policy, please refer to our Return page HERE.

Regular priced Gold Vermeil, Gold Plated, Sterling Silver, Rhodium Plated, Leather Goods, Pearl, Cord and Wood pieces are eligible for a store credit or exchange only within 14 days of delivery.

Regular priced Solid Gold pieces are eligible fora refund back to its original form(s) of payment or exchange within 14 days delivery. Solid Gold pieces bought with a discount code or during a sale period are only available for an exchange or a store credit, no refunds.

 Pietra Kits, custom pieces such as engraved items, Made To Order items, and gift cards are a FINAL SALE.