Order Protection Order Protection

OrderProtection.com is offered as an additional item at checkout. There’s no extra application process or forms to fill out, customers just checkout and are instantly protected against items:

  • Stolen
  • Delivered Not Received
  • Damaged Item
  • Lost in Transit
  • Wrong Item

We pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days*

We do not ship on Saturdays, Sundays or Holidays. 

All items ship from Vancouver, Canada.

We ship worldwide.

*Please note, due to current higher than normal order volumes, your order may experience a longer processing time than usual.

Online orders: Gold Vermeil, Gold Plated and Sterling Silver pieces are eligible for store credit only, within 14 days of delivery.

Solid Gold pieces are eligible for a refund to the original form(s) of payment within 14 days of delivery.

Please note all items purchased on sale are a final sale.

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