Shipping & Returns

We pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days. We do not ship on Saturdays, Sundays or Holidays. All items ship from Vancouver, Canada. We ship worldwide.

 

Please note that once an order has been placed, we are unable to cancel it, make adjustments to it, or combine it with another order.

 

 

Domestic Shipping:

 

Canadian Orders placed with Canada Post Expedited shipping are processed and shipped within 1-3 business days. This processing time does not include engravable orders or custom orders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

 

Most orders placed with Canada Post XpressPost and/or Priority shipping before 9am PST are processed and shipped same day. Please note that same day shipping is not guaranteed. This processing time does not include engravable or custom orders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

 

Canada Post Expedited parcels ship with an estimated 2-10 days for delivery.

Canada Post XpressPost and/or Priority parcels ship with an estimated 1-3 business days for delivery.

 

In order to track your order, copy your tracking number that is provided in the shipping notification email and paste it into the tracking field on the website www.canadapost.ca. 

 

Please note that Canada Post is closed on national, provincial, and territorial holidays, with no collection or delivery of mail on these days.

 

 

International Shipping: To the USA

 

Orders placed with Canada Post Tracked Packet/USPS and/or FedEx shipping are processed and shipped within 1-3 business days. This processing time does not include engravable or custom orders. Please note that the day(s) your order is packed and shipped is not counted as days in transit. These shipments do not allow for signature release upon delivery.

 

Canada Post Tracked Packet/USPS parcels ship with an estimated 10-14 days for delivery.

 

Orders placed with FedEx International Economy are processed and shipped within 1-3 business days. This processing time does not include engravable or custom orders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

FedEx International Economy parcels ship with an estimated 2-3 business days for delivery. Please note that this delivery time may be delayed if you live in a rural area.

 

All US orders over $250 require a signature upon delivery - no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.

 

Please note, all international packages may be subject to duties and taxes. Melanie Auld Jewelry Ltd. is not responsible for duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

 

International Shipping: Worldwide (outside of Canada + U.S.)

 

We ship FedEx International Economy for all international orders, excluding the U.S. These orders are processed and shipped within 1-3 business days. This processing time does not include engravable or custom orders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit. 

 

FedEx International Express parcels ship with an estimated 2-3 business days for delivery. Please note that this delivery time may be delayed if you live in a rural area.

 

All international orders over $250 require a signature upon delivery - no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.

 

Please note, all international packages may be subject to duties and taxes. Melanie Auld Jewelry Ltd. is not responsible for duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

 

Preorder Shipments

 

Payment is charged immediately at checkout, not when the item ships.

 

All preorders will have an estimated ship date listed. Please note that this ship date is not guaranteed.

 

If you are ordering a preorder item with an in-stock item, both items will ship together when the preorder item becomes available. If you would like your items to ship separately, please email hello@melanieauld.com for further information.

 

 

Lost Shipments

 

If you purchased Route insurance at checkout, please file any lost, damage, or stolen parcel claims with Route directly via this link HERE. Upon approval of your claim, Route offers a replacement or refund for the purchase price in USD of lost, damaged, or stolen items, excluding any taxes or shipping fees. 

 

If you received a delivery notification but it appears your package has not been delivered, don't worry! Often times Canada Post will preemptively scan a package as delivered, but it is still en route. Please wait up to 72 hours and then follow these steps if you have still not received your order.

 

Check with neighbours (or those with neighbouring mailboxes), your concierge, or community mailbox. This is most often where your package will be.

 

If you are still unable to locate your package, please email hello@melanieauld.com and our team will file a claim with the shipping carrier. Please note that a resolution can take up to 14 business days.

 

We are not responsible for lost parcels in the event that an incorrect shipping address was entered.

 

*Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of melanieauld.com. Such as, but not limited to, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card.

 

If you run into any delivery issues, please contact hello@melanieauld.com. We are happy to help!

 

 

Returns

 

Please process your return through our return platform HERE. Do ensure to add the C in front of your order number. 

 

Please email hello@melanieauld.com to request a return if you are unable to access our return portal.

 

Online Orders:

Gold Vermeil and Sterling Silver (Demi-Fine) pieces are eligible for store credit only within 14 days of delivery.
Solid Gold (Fine) pieces are eligible for a refund within 14 days of delivery.
No shipping costs or Route insurance fees are refunded or credited.
All sale items are a final sale.

 

In-Store Orders:

Gold Vermeil and Sterling Silver (Demi-Fine) pieces are eligible for store credit or exchange only within 14 days of purchase.
Solid Gold (Fine) pieces are eligible for a refund within 14 days of purchase.
All sale items are a final sale.

 

Please note ALL SALE items and custom/engraved items are FINAL SALE. (We do not accept returns or exchanges on these pieces. This includes product purchased during any sale/promotional season.)

 

Returns may take up to 3 business days to be processed.

 

No returns are accepted without following the proper return request on our returns page.

 

Items should be returned unworn, clean, and undamaged. Items are subject to inspection upon their return.

 

If in the event you should receive your order and it is damaged or you received the wrong item, we will provide you with a return shipping label and issue you a replacement or ship out the correct item. 

 

All returns must include the original order summary slip alongside the RMA# number and your first and last name clearly written on the outside of the returned package. No returns are accepted without approval and an RMA# number.

 

 

Exchanges