Shipping

We pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days. This processing time does not include sale periods, engravable orders or custom orders, like Made-To-Order pieces.

 

Please note that the day(s) your order is packed and shipped is not counted as a day in transit. 

 

All items are shipped from Vancouver, Canada and we offer worldwide shipping.

 

We do not ship Saturday, Sundays or Holidays.

 

Please note that once an order has been placed, we are unable to cancel it or make adjustments. We will always do our best to combine orders where we can.

 

Domestic Shipping:

 

Canadian orders placed with Canada Post Expedited/Standard shipping are processed and shipped within 1-3 business days. Most orders placed with Canada Post XpressPost shipping before 9am PST are processed and shipped same day. Please note that same day shipping is not guaranteed.

 

Kindly note that we can only ship orders to PO boxes via Canada Post. 

 

This processing time does not include sale periods, engravable orders or custom orders, like Made-To-Order pieces. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

 

All Canada Post Expedited/Standard parcels are shipped as carbon-neutral, providing our customers with a sustainable shipping option. 

 

 

Canadian Delivery Timelines

 

LOCATION

DELIVERY TIME (Business Days)

SHIPPING SERVICE

BC  2-3 Days Standard (Expedited)
1-2 Days Express
AB, SK, MB  3-6 Days Standard (Expedited)
1-3 Days Express
ON, QC  5-10 Days Standard (Expedited)
2-6 Days Express
NB, NS, NL, PEI, YT, NT, NU 7-12 Days Standard (Expedited)
3-7 Days Express

 

 

 

*Please note delivery times are not guaranteed and this delivery time may be delayed if you live in a rural area. Timelines do not include any unforeseeable delays from the courier such as weather, high volume, service interruptions, and/or events beyond the control of Melanie Auld Jewelry.

 

Orders above $1000 without Order Protection require a signature upon delivery - no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.

 

In order to track your order, copy your tracking number that is provided in the email and paste it into the tracking field on canadapost.ca

 

Please note that Canada Post is closed on national, provincial and territorial holidays, with no collection or delivery of mail on these days.

 

 

International Shipping: To the USA

 

Orders placed with Standard shipping are shipped via Canada Post Tracked Packet/USPS. Orders placed with Express shipping are shipping via DHL Express Worldwide. Orders are processed and shipped within 1-3 business days. 

 

Kindly note that we can only ship orders to PO boxes via Canada Post Tracked Packet/USPS at this time. 

 

This processing time does not include sale periods, engravable orders or custom orders, like Made-To-Order pieces. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

 

 

USA Delivery Timelines 

 

LOCATION DELIVERY TIME (Business Days) SHIPPING SERVICE
USA 6-14 Days Standard (Tracked Packet)
1-2 Days Express

 

 

*Please note delivery times are not guaranteed and this delivery time may be delayed if you live in a rural area. Timelines do not include any unforeseeable delays from the courier such as weather, high volume, service interruptions, and/or events beyond the control of Melanie Auld Jewelry.

 

All DHL Express orders require a signature upon delivery – no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.

 

Please note, all international packages may be subject to duties and taxes. Melanie Auld Jewelry Ltd. is not responsible for duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

 

    International Shipping: Worldwide (outside of Canada + U.S.)

     

    We ship DHL Express Worldwide for all international orders. These orders are processed and shipped within 1-3 business days.

     

    This processing time does not include sale periods, engravable orders or custom orders, like Made-To-Order pieces. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.

     

     

    Worldwide (outside Canada + USA) Delivery Timelines 

     

    LOCATION DELIVERY TIME (Business Days) SHIPPING SERVICE
    Mexico & Europe 2-3 Days DHL Express Worldwide
    Asia, AUS, NZ 3-4 Days DHL Express Worldwide
    Middle East & Africa 4-5 Days DHL Express Worldwide

     

     

    *Please note delivery times are not guaranteed and this delivery time may be delayed if you live in a rural area. Timelines do not include any unforeseeable delays from the courier such as weather, high volume, service interruptions, and/or events beyond the control of Melanie Auld Jewelry.

     

    All DHL Express orders require a signature upon delivery – no exceptions. Please be sure to choose a delivery address where a recipient is able to sign for your parcel.

     

    Please note, all international packages may be subject to duties and taxes. Melanie Auld Jewelry Ltd. is not responsible for duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

     

     

      Preorder Shipments

       

      Payment is charged immediately at checkout, not when the item ships.

       

      All pre-orders will have an estimated ship date listed. Please note that this ship date is not guaranteed.

       

      If you order a pre-order item with an in-stock item, both items will ship together when the pre-order item becomes available. If you would like your items to ship separately, please email hello@melanieauld.com for further information or please place two separate orders.

       

       

        Lost Shipments

         

        If you received a delivery notification but it appears your package has not been delivered, don't worry! Often carriers will pre-emptively scan a package as delivered, but it is still en-route. Please wait up to 72 hours and then follow these steps if you have still not received your order.

         

        Check with neighbours (or those with neighbouring mailboxes), your concierge, or community mailbox. This is most often where your package will be.

         

        If you are still unable to locate your package, please email hello@melanieauld.com and our team will file a claim with the shipping carrier. Please note that a resolution can take up to 14 business days.

         

        We are not responsible for lost parcels in the event that an incorrect shipping address was entered.

         

        *Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of melanieauld.com.

         

        Such as, but not limited to, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card.

         

         

        Order Protection

         

        Order Protection is an optional shipping insurance offered on all orders. You will see the option for it on your shopping cart and on the checkout page before payment. The cost is calculated based on the subtotal amount of your order before taxes and/or any shipping fee.

         

        If you purchased Order Protection at checkout, you may file for any lost, damaged or stolen package claims directly via this link HERE. Upon approval of your claim, Order Protection offers a replacement or a refund of the purchase price of lost, damaged, or stolen items, excluding any taxes or shipping fees. 

         

        Please note that Order Protection charges are non-refundable.

         

        If you run into any delivery issues, please reach out to us at hello@melanieauld.com. We are happy to help!