OrderProtection.com is offered as an additional item at checkout. There’s no extra application process or forms to fill out, customers just checkout and are instantly protected against items:

• Stolen
• Delivered Not Received
• Damaged Item
• Lost in Transit
• Wrong Item

We pride ourselves on the quick handling of your orders, with most in stock items shipping within 1-3 business days. 

We do not ship on Saturdays, Sundays or Holidays. 

All items ship from Vancouver, Canada.

We ship worldwide

Online orders: Gold Vermeil, Gold Plated and Sterling Silver pieces are eligible for store credit only, within 14 days of delivery.

Solid Gold pieces are eligible for a refund to the original form(s) of payment within 14 days of delivery.

Click Here to process a return through our Return Portal

Please Click Here for more detailed information on our policies.